COVID-19 Updates

COVID-19 Update 12 August 2020 – Alert Level 2

With the move to level 2 for our region this afternoon we wanted to remind you that we will remain open throughout all alerts levels as we did previously.  Please do not delay seeking medical treatment, we are here to assist you.

Whilst you are still able to book appointments online, we are asking screening questions to identify those who have flu symptoms.  For any appointments, if you have any of the following symptoms we will ask that you wait in your car when you arrive and phone us to let us know you are here.  Our carparks along the fence are numbered, so let us know which number park you are in.

  • a cough
  • a fever
  • shortness of breath
  • sore throat
  • sneezing and runny nose
  • temporary loss of smell

We are already experiencing high volumes of people coming forward for COVID-19 testing/advice and appreciate your patience and understanding as we manage this demand.

COVID-19 update 6 July 2020

We are still asking patients with any cold and flu symptoms to please wait in their cars when arriving for an appointment.  Make sure you phone us to let us know you have arrived 385 3114.

COVID Testing – the criteria for testing is frequently changing, your Doctor will discuss the need for a test with you. They will also advise if you are required to self isolate.

Please refer to the Ministry of Health website for up to date information on COVID-19

https://www.health.govt.nz/

Online appointment bookings are also open again.

COVID-19 Update 23 June 2020 – Swabs

We continue to see very high volumes of people coming forward for COVID-19 testing. This is reflected in general practice across the region and also in local CBAC testing centres.

We appreciate that people are coming forward for testing and want to encourage patients to continue to contact us with any of the following symptoms. 

  • a cough
  • a fever
  • shortness of breath
  • sore throat
  • sneezing and runny nose
  • temporary loss of smell

That being said, please be aware that we may not always be able to offer you a same day appointment. 

It may be that you are referred to CBAC (Community Based Assessment Centre) for testing if we are unable to offer a test.  If this is the case please be aware that it may take up to 48 hours for you to be contacted by a team member from CBAC following our referral.  You are required to self-isolate whilst you wait for your swab and remain isolated until your results are back.  You will be given further advice re isolation at the time of having your swab taken.

When contacted you will be given an appointment time for swabbing, which is likely to be the same day, or within 48 hours.

We appreciate your patience and understanding as we deal with this unprecedented time in New Zealand’s medical history.

Update Tuesday 9th July 2020

COVID-19 Level 1 update

We are pleased to continue offering full patient care as we have throughout all alert levels.

Waiting room – our waiting room is now open and you are welcome to wait for your appointment inside if you wish. You are also welcome to wait in your car if you are more comfortable doing that.  Make sure you phone us to let us know you have arrived (03) 385 3114.

However, if you have any of the following symptoms, we ask that you wait in your car and phone us to let us know you have arrived.  We have numbered parks along the fence so let us know what number you are in if you are parked there.

  • a cough
  • a high temperature of at least 38°C
  • shortness of breath
  • sore throat
  • sneezing and runny nose 
  • temporary loss of smell

COVID-19 testing – tests for COVID-19 are free for patients presenting any of the symptoms outlined above.  If you are experiencing any of these symptoms and think you may need a COVID-19 test please phone us on (03) 385 3114

Online Appointments – appointments are able to be booked online again.  You will notice that we have added two screening questions.  If you have any of the above symptoms or recent contact with a confirmed or possible COVID-19 case you will prevented from booking online and will need to phone us for an appointment (03) 385 3114.

Wi-Fi – we now have patient Wi-Fi available with sign in details posted in our waiting room. We hope that you enjoy this new service as you wait for your appointment.  If you are using the Wi-Fi, we ask that you be respectful of other patients and use headphones if required.

Update Wednesday 27th May 2020

COVID-19 SYMPTOMS AND SWABS

If you have any of the following symptoms you may be eligible for a COVID-19 swab and we would encourage you to phone us to book a suitable time to discuss with the Doctor.    

  • sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • fever
  • coughing
  • difficulty breathing.

Consultations for COVID-19 swabs are free of charge to patients and are usually done in the carpark.

Update Monday 4th May 2020

We hope you are keeping safe and well in your bubbles. 

Throughout all Alert Levels Marshlands Family Health Centre will continue to provide you with our usual patient care.  As we have temporality suspended our online booking system, we ask all patients to please phone ahead to book a consultation, our phone number is 385 3114.

CONSULTATIONS

Wherever possible we will be providing telephone or video consultations (usual fees apply), but if you prefer or need to be seen in person this can still be arranged.  We have robust systems in place to ensure that it is safe to visit us in person if required.

Please do not delay seeking any medical treatment under any alert level.

If you do come the practice for your appointment, we ask that you please remain in your car and phone us to let us know you have arrived.

COVID-19 SYMPTOMS AND SWABS

If you have any of the following symptoms you may be eligible for a COVID-19 swab and we would encourage you to phone us to book a suitable time to discuss with the Doctor.    

  • sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • fever
  • coughing
  • difficulty breathing.

Consultations for COVID-19 swabs are free of charge to patients and are usually done in the carpark.

REPEAT PRESCRIPTIONS

You can still phone us for repeat prescriptions or order them online via our website https://www.marshlandsfamilyhealth.co.nz/resources/order-repeat-scripts/

Our preference is to send the prescription directly to the pharmacy for you so please indicate which pharmacy you would like your prescription sent to when you request it.

NURSING CARE

Our nurses are available for all nursing care including childhood immunisations so please phone us to book an appointment.

FLU VACCINES:

We currently have flu vaccines available but stock is limited.  If you are wanting a flu vaccination please phone us to book an appointment.  Please note that we will only be taking bookings for this whilst we have the stock on hand.

PAYMENT OF ACCOUNTS:

We accept payment via internet banking, our account details are: ANZ 01-1158-0006642-00

Please enter your name as a reference.

We are here for you so if there is anything that you need please do not hesitate to get in touch.

From the Team at Marshlands Family Health Centre

COVID-19 information in other languages

Please click on the link below.

https://www.ethniccommunities.govt.nz/news/covid-19-growing-in-new-zealand/

MFHC Patient Information 22/3/20

In light of COVID-19 there have been new nationwide recommendations for General Practice to reduce our face to face consultations with patients as much as safely possible.

However if a patient needs to be seen, they can and will be seen.

We are reducing this physical contact to protect the health of our patients , especially those who are unwell and therefore more vulnerable from Covid 19. With this in mind we are going to implement two main strategies.

  1. Offer non face to face consultations.

We will be offering all patients phone or email consultations when this is appropriate for their specific needs. We understand not all problems can be dealt with this way but a certain number will be and the challenge will be to identify those that can be safely managed by phone Tel: 03 385 3114 or by emailing us at admin@marshlands.pegasus.net.nz. Our usual consultation fee will apply whether seen in person or the consultation is managed on the phone/email.

  1. Closing the waiting room.

The waiting room has been shown to be a frequent source of transmission of COVID-19 and so we have been advised to avoid patients waiting together.To this end those patients that do need to be seen in person and have come to the practice will be asked to follow these instructions.

  • Patients will be asked when they arrive to wait in their cars
  • Once they arrive to ring reception to let us know you are here, and which car you are in Tel: 03 385 3114
  • The doctor seeing you will then come and escort you from your car to the consultation room
  • IF you don’t have a cellphone, please come in and talk to reception then go back to your car
  • IF waiting in your car isn’t possible ( e.g. you aren’t in a car) please alert us and we will arrange alternative waiting space
  • IF you feel unwell while waiting, or you are concerned about how unwell you feel (ie significant breathlessness, chest pain, feeling faint ) please let reception know.

Our priority with these measures is to avoid any spread of Covid 19 while providing safe and appropriate medical care to our patients.

All online booking will be blocked at present. Any appointments will need to be made by ringing reception so we can help decide whether you will need to be seen in person. If possible we will fax prescriptions to pharmacies to save them being picked up in person, online payment is preferable to paying in the practice and all medical certificates, forms can be scanned and emailed to you.

As before if you have symptoms of fever, cough, breathlessness or body aches, have recently traveled overseas or been in contact with a case of covid 19 please alert us to this straight away.

Thank you for your understanding and patience in these unusual and stressful times. Please be assured we will be here to provide the healthcare you need.

This is a quickly evolving situation and so we will endeavor to keep you up to date with any changes as promptly as possible.