Covid-19

Update Wednesday 27th May 2020

COVID-19 SYMPTOMS AND SWABS

If you have any of the following symptoms you may be eligible for a COVID-19 swab and we would encourage you to phone us to book a suitable time to discuss with the Doctor.    

  • sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • fever
  • coughing
  • difficulty breathing.

Consultations for COVID-19 swabs are free of charge to patients and are usually done in the carpark.

Update Monday 4th May 2020

We hope you are keeping safe and well in your bubbles. 

Throughout all Alert Levels Marshlands Family Health Centre will continue to provide you with our usual patient care.  As we have temporality suspended our online booking system, we ask all patients to please phone ahead to book a consultation, our phone number is 385 3114.

CONSULTATIONS

Wherever possible we will be providing telephone or video consultations (usual fees apply), but if you prefer or need to be seen in person this can still be arranged.  We have robust systems in place to ensure that it is safe to visit us in person if required.

Please do not delay seeking any medical treatment under any alert level.

If you do come the practice for your appointment, we ask that you please remain in your car and phone us to let us know you have arrived.

COVID-19 SYMPTOMS AND SWABS

If you have any of the following symptoms you may be eligible for a COVID-19 swab and we would encourage you to phone us to book a suitable time to discuss with the Doctor.    

  • sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • fever
  • coughing
  • difficulty breathing.

Consultations for COVID-19 swabs are free of charge to patients and are usually done in the carpark.

REPEAT PRESCRIPTIONS

You can still phone us for repeat prescriptions or order them online via our website https://www.marshlandsfamilyhealth.co.nz/resources/order-repeat-scripts/

Our preference is to send the prescription directly to the pharmacy for you so please indicate which pharmacy you would like your prescription sent to when you request it.

NURSING CARE

Our nurses are available for all nursing care including childhood immunisations so please phone us to book an appointment.

FLU VACCINES:

We currently have flu vaccines available but stock is limited.  If you are wanting a flu vaccination please phone us to book an appointment.  Please note that we will only be taking bookings for this whilst we have the stock on hand.

PAYMENT OF ACCOUNTS:

We accept payment via internet banking, our account details are: ANZ 01-1158-0006642-00

Please enter your name as a reference.

We are here for you so if there is anything that you need please do not hesitate to get in touch.

From the Team at Marshlands Family Health Centre

COVID-19 information in other languages

Please click on the link below.

https://www.ethniccommunities.govt.nz/news/covid-19-growing-in-new-zealand/

MFHC Patient Information 22/3/20

In light of COVID-19 there have been new nationwide recommendations for General Practice to reduce our face to face consultations with patients as much as safely possible.

However if a patient needs to be seen, they can and will be seen.

We are reducing this physical contact to protect the health of our patients , especially those who are unwell and therefore more vulnerable from Covid 19. With this in mind we are going to implement two main strategies.

  1. Offer non face to face consultations.

We will be offering all patients phone or email consultations when this is appropriate for their specific needs. We understand not all problems can be dealt with this way but a certain number will be and the challenge will be to identify those that can be safely managed by phone Tel: 03 385 3114 or by emailing us at admin@marshlands.pegasus.net.nz. Our usual consultation fee will apply whether seen in person or the consultation is managed on the phone/email.

  1. Closing the waiting room.

The waiting room has been shown to be a frequent source of transmission of COVID-19 and so we have been advised to avoid patients waiting together.To this end those patients that do need to be seen in person and have come to the practice will be asked to follow these instructions.

  • Patients will be asked when they arrive to wait in their cars
  • Once they arrive to ring reception to let us know you are here, and which car you are in Tel: 03 385 3114
  • The doctor seeing you will then come and escort you from your car to the consultation room
  • IF you don’t have a cellphone, please come in and talk to reception then go back to your car
  • IF waiting in your car isn’t possible ( e.g. you aren’t in a car) please alert us and we will arrange alternative waiting space
  • IF you feel unwell while waiting, or you are concerned about how unwell you feel (ie significant breathlessness, chest pain, feeling faint ) please let reception know.

Our priority with these measures is to avoid any spread of Covid 19 while providing safe and appropriate medical care to our patients.

All online booking will be blocked at present. Any appointments will need to be made by ringing reception so we can help decide whether you will need to be seen in person. If possible we will fax prescriptions to pharmacies to save them being picked up in person, online payment is preferable to paying in the practice and all medical certificates, forms can be scanned and emailed to you.

As before if you have symptoms of fever, cough, breathlessness or body aches, have recently traveled overseas or been in contact with a case of covid 19 please alert us to this straight away.

Thank you for your understanding and patience in these unusual and stressful times. Please be assured we will be here to provide the healthcare you need.

This is a quickly evolving situation and so we will endeavor to keep you up to date with any changes as promptly as possible.